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Frankfurter Allgemeine Zeitung 8Zuboff 9

 

Google is the mothership and ideal type of a new economic logic based on fortune telling and selling, an ancient and eternally lucrative craft that has exploited the human confrontation with uncertainty from the beginning of the human story.

Paradoxically, the certainty of uncertainty is both an enduring source of anxiety and one of our most fruitful facts. It produced the universal need for social trust and cohesion, systems of social organization, familial bonding, and legitimate authority, the contract as formal recognition of reciprocal rights and obligations, and the theory and practice of what we call "free will." When we eliminate uncertainty, we forfeit the human replenishment that attaches to the challenge of asserting predictability in the face of an always-unknown future in favor of the blankness of perpetual compliance with someone else's plan.
-- Shoshana Zuboff. "Google as a Fortune Teller: The Secrets of Surveillance Capitalism" Frankfurter Allgemeine Zeitung GmbH (Mar 5, 2016).
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